Here are three accessible ways to reach our support team.
Email Support
For assistance, you can reach out to support@galileofx.com where Chris, Henry and Mark, our friendly specialists with extensive experience in Galileo FX, will handle your queries, replying manually. Please Note: Our email support service operates from 24/5, Monday through Friday.
Support Sessions
For more complicated inquiries, you have the option of requesting a support session via support@galileofx.com. After providing proof of purchase, you can schedule a support session. Each client is entitled to two free sessions per month. In these sessions, you'll have the chance to interact with us directly and share your screen so that any complex issue requiring a deeper understanding can be resolved.
TIP: You can also post your questions here in this forum section, adding another way to get the help you need.
Important Note: Our staff is trained to provide product support only and cannot give financial advice of any kind. This means we won’t be able to “fix settings,” “improve performance,” or provide personalized trading guidance. However, the forum is a great place to exchange ideas, tips and experiences with other users. If you’re looking for advice or strategies, we highly recommend posting your questions in the forum community.
Email Support
For assistance, you can reach out to support@galileofx.com where Chris, Henry and Mark, our friendly specialists with extensive experience in Galileo FX, will handle your queries, replying manually. Please Note: Our email support service operates from 24/5, Monday through Friday.
Support Sessions
For more complicated inquiries, you have the option of requesting a support session via support@galileofx.com. After providing proof of purchase, you can schedule a support session. Each client is entitled to two free sessions per month. In these sessions, you'll have the chance to interact with us directly and share your screen so that any complex issue requiring a deeper understanding can be resolved.
TIP: You can also post your questions here in this forum section, adding another way to get the help you need.
Important Note: Our staff is trained to provide product support only and cannot give financial advice of any kind. This means we won’t be able to “fix settings,” “improve performance,” or provide personalized trading guidance. However, the forum is a great place to exchange ideas, tips and experiences with other users. If you’re looking for advice or strategies, we highly recommend posting your questions in the forum community.
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