MT 5/ Galileo problems

[CaptPops]

So I had an MT5 photo update last week midweek, and After Friday's trading session I decided to do an optimization report I ran the report and it came back blank. Everything that was in the report says zero. I rebooted and when Galileo came back up, My MT5 was there but everything galileo was gone When I say everything Galileo was I mean my profile the robot The marketplace no matter what I do I can't pull up Galileo can't even find it I Pull edup the strategy tester, I can't open up past reports, nothing. this is what i got nowthing.

 

[MARKC]

So I had an MT5 photo update last week midweek, and After Friday's trading session I decided to do an optimization report I ran the report and it came back blank. Everything that was in the report says zero. I rebooted and when Galileo came back up, My MT5 was there but everything galileo was gone When I say everything Galileo was I mean my profile the robot The marketplace no matter what I do I can't pull up Galileo can't even find it I Pull edup the strategy tester, I can't open up past reports, nothing. this is what i got nowView attachment 4752thing.

So I had an MT5 photo update last week midweek, and After Friday's trading session I decided to do an optimization report I ran the report and it came back blank. Everything that was in the report says zero. I rebooted and when Galileo came back up, My MT5 was there but everything galileo was gone When I say everything Galileo was I mean my profile the robot The marketplace no matter what I do I can't pull up Galileo can't even find it I Pull edup the strategy tester, I can't open up past reports, nothing. this is what i got nowView attachment 4752thing.

Hi,

That definitely looks like MT5 may have reset or switched data folders after the recent update. We’ve seen cases where MT5 updates temporarily disconnect profiles, expert advisors, reports, indicators, or marketplace links.

First, try:

• File → Open Data Folder
• Check if the original Galileo FX files are still inside the MQL5 → Experts folder
• Restart MT5 completely afterward

Also make sure you are logged back into your MQL5/Marketplace account inside MT5, since updates can sometimes sign users out automatically.

If you still cannot locate Galileo FX or previous reports, please email us directly at support@galileofx.com with screenshots and we’ll assist you further there for a faster and easier support process.

Best regards,
Mark