So I have signed up for both my monthly support sessions for Nov. The first was today and I did not even reach a human. I got more stuff to download on my computer and then nothing happened. I emailed the codes and no one sent back a session number. I can appreciate security but this is not working as advertised. 8 minutes so far translates into most of my month without any progress after I spent my money.
How do the Customer support sessions work?
- Thread starter Samantha
- Start date
Hello Samantha, I completely understand your situation. May I ask what time did you schedule your appointment? Also, please check your spam or junk folders if there's email from our support team.
Email Support
For further assistance, you can reach out to support@galileofx.com where Chris, our top-notch support specialist with extensive experience in Galileo FX, will handle your queries. Please Note: Our email support service operates from 9am to 5pm CET (Central European Time), Monday through Friday.
Support Sessions
For more complicated inquiries, you have the option of requesting a support session via support@galileofx.com. After providing proof of purchase, you can schedule a support session. Each client is entitled to two free sessions per month. In these sessions, you'll have the chance to interact with Chris directly and share your screen so that any complex issue requiring a deeper understanding can be resolved by him.
Email Support
For further assistance, you can reach out to support@galileofx.com where Chris, our top-notch support specialist with extensive experience in Galileo FX, will handle your queries. Please Note: Our email support service operates from 9am to 5pm CET (Central European Time), Monday through Friday.
Support Sessions
For more complicated inquiries, you have the option of requesting a support session via support@galileofx.com. After providing proof of purchase, you can schedule a support session. Each client is entitled to two free sessions per month. In these sessions, you'll have the chance to interact with Chris directly and share your screen so that any complex issue requiring a deeper understanding can be resolved by him.
Similar threads
